Donate. Shop. Change A Life. Goodwill
Goodwill Job Skills Development

Goodwill job training enables individuals to find and secure employment and achieve economic security and well-being for themselves and their families.

The services help individuals overcome barriers to work and develop career paths that include, but are not limited to, office staff, warehousing, customer service, supervision, retail sales and management. Individuals update their job skills and build work experience and confidence.

Goodwill job readiness training and skill development services are primarily available to those with barriers to work, including:

•  the working poor,
•  those lacking high school diploma or GED,
•  dislocated individuals & families,
•  ex-offenders
•  older workers,
•  at-risk youth,
•  non-English speakers,
•  Veterans,

For training schedules or more information, please contact
Goodwill Workforce Development at (413) 442 0061 x15
or contact us online.

Stop by our table at the Berkshire Works Job Fair, September 24th
from 9 a.m. to 1 p.m. at the Crowne Plaza in Pittsfield!

Training Programs offered at Goodwill of the Berkshires

Business 101

Business 101 is an innovative training program that teaches participants the ins-and-outs of business enterprises - from writing a business plan, overseeing purchasing and inventory, to customer service and satisfaction. The team is introduced to all aspects of a successful business.

Historic Popcorn Wagon photo

Popcorn Wagon Project

The first Business 101 project, made possible through an exciting partnership with the Berkshire Bank Foundation, is a team project managing the Historic Popcorn Wagon on North Street in Pittsfield during the summer months, selling popcorn and drinks several days a week and during street fair events.
Popcorn Wagon Business 101 in the News: Popcorn Power of Work!


The startup of the next innovative Business 101 program was made possible by the Coolidge Hill Foundation - Spot-On-Cleaning provides training in the real world of Custodial Cleaning. The program, moving to the next phase made possible by the Berkshire Bank Foundation, has the team providing cleaning services to RSVP, the Froio Senior Center and the Goodwill Retail stores.

Textile-to-Rags Recycling

Turning old t-shirts and towels into cleaning rags provides local businesses with a 'green' product that not only provides funding to our programs through the sales of rags, but provides on-the-job training opportunity for even short-term participants in our programs.
Business 101 : Rag Recycling in the News: Goodwill Launches New Business 101 Initiative


Suit YourSelf

Provides free interview and workplace attire, coaching and mentoring for residents of Berkshire County and the surrounding area who are entering or re-entering the workforce. Suit YourSelf is made possible, in part, by the Berkshire Bank Foundation. This service may also include resume review, mock interviewing and post-employment mentoring.
Suit YourSelf in the News: Boutique suits up job-seekers for interview, Suit YourSelf Expands,
Open House 2014
Photo of Goodwill Job Training Participants

Soft Skills Development

Providing services that are long-term, comprehensive and that help families build economic self-sufficiency, Goodwill's Soft Skills Development training provides a foundation for life skills and employment. Subjects include Social Interaction, Organization & Decision Making Skills, Customer Service, Self Advocacy, Stress & Anger Management, Team Building and Time Management with focus on topics such as Dependability, Job Search and Job Retention.
Goodwill Soft Skills Workshop in the News: Goodwill Berkshire Class Teaches Life, Work Skills

Warehouse Skill Development

Real work training in Goodwill warehouse provides operational skill development from processing and distibution of incoming donations for sales in the stores, quality control, safety team work, customer skills at the donation door, to janitorial work keeping the warehouse and office clean.

Certification: Forklift Operation & Safety Training

Training on forklift operation and safety, following the requirements of OSHA Code of Federal Regulations. Certification includes classroom instruction, field training including operators daily checklist orientation and operator performance evaluation after 10 hours supervised operation.

Dell Reconnect Computer Recycling

Training in computer recycling procedures includes processing donated computers and computer peripherals for the Dell Reconnect program, which safely recycles or repurposes old computers.
Dell ReConnect in the News: 93,000 Pounds Computer Equipment Recycled in 2013

Waste Cardboard Recycling

Goodwill provides cardboard recycling services for area businesses. The participants in this job training program learn the ins-and-outs of waste management and recycling processing.

Electrical Testing

Quality control processing of the donated household applicances and electronics assure that only working appliances are sent to the Goodwill Retail Stores.

Retail Sales Skill Development

Real work training in Goodwill Retail stores provides valuable retail experience, working side-by-side with store staff and volunteers, including retail merchandising, backroom processing, pricing, sales and customer service.

Office Skills Development

Real office work at the Pittsfield training center provides valuable hands-on work experience, customer service skill development on the phone and at the reception desk, office computer skills, organization and time management skills.

For more information, contact Goodwill Workforce Development at (413) 442 0061 x15 or contact us online.